Operations

Articles on operating models, process improvement and governance: building a company that runs on a system, not individuals, with clear roles, KPIs and reviews.

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An architectural model of a building frame with black beams and one red beam on a dark table, representing organisational structure and the delegation of authority matrix
FeaturedOperations

Organisational Structure and the Delegation of Authority Matrix: Building an Operating Model That Scales

A practical guide to the delegation of authority matrix, organisational structure and job descriptions, and how they combine into an operating model that grows.

14 min read